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CPA.com Email Solutions – FAQ

1.   Who is qualified to purchase a CPA.com Email account?

CPA.com Email accounts are provided exclusively to AICPA members who meet their respective State Boards' of Accountancy regulations to present themselves as CPAs. Because of state accounting board regulations, some individuals who have passed the Certified Public Accountant Examination are prohibited from presenting themselves as certified public accountants (CPAs). Please note that certain State Boards of Accountancy require current licensure of members "holding out" as a CPA. It is your responsibility to determine your State Board's interpretations and to adhere to them. If you are a CPA but not allowed to present yourself as a CPA, or are in the process of pursuing your CPA certification, please do not request a CPA.com email account. We reserve the right to immediately disable and permanently terminate any account we find, in our sole judgment, to be in violation of such regulations.

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2.  

Can I have CPA.com Email Accounts for members of my staff?
No. Currently, each qualified AICPA member is allowed to purchase one email account only. If you would like to purchase multiple accounts for your accounting firm, our CPA2Biz Hosted Exchange Email Solution, powered by Apptix, may better suit your needs. Please click here to learn more about our CPA2Biz Hosted Exchange Email Solution.

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3.   I have a new CPA.com Full Email Account – how do I set up my account and access my email?

Please click here for step-by-step instructions to set up and access your email account, set up optional email clients (Outlook, Apple Mail, and other IMAP clients), and set up email access on your mobile devices.

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4.   Is there a daily limit on how many email messages I can send and receive?

Yes. There are limits, but they are very generous ones. See the table below:

Limit type Daily sending limit Value
Messages per day Daily sending limit* 2000
Messages auto-forwarded Messages automatically forwarded from another account; not included in the daily sending limit 10,000
Auto-forwarded mail filters Account filters that automatically forward mail 20
Recipients per message Addresses in the To, Cc, and Bcc fields of a single email* 2000 (500 external)
Recipients per message (sent via SMTP by POP/IMAP users) Addresses in the To, Cc, and Bcc fields of a single email* 100
Total recipients per day Individual addresses count in every email sent; 5 emails sent to 10 addresses count as 50 recipients* 10,000
External recipients per day Email addresses outside your primary domain. Includes domain aliases and alternate domains. 3000
Unique recipients per day Individual recipients count once a day; 5 emails sent to 10 addresses count as 10 unique recipients* 3000 (2000 external)

*applies to both internal and external recipients

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5.   Are there any limits on message size and account quota?

Yes. The maximum size of a single email message, including any attachments, is limited to 25MB per message. In addition, your CPA.com mailbox is limited, in total, to a maximum size of 25GB, which includes all email messages (sent, received, drafts, junk mail), file attachments, etc.

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6.   Is my CPA.com account protected from spam and malware?

Yes, included with your CPA.com email account is Postini anti-spam and anti-virus protection. Postini is an email and web security and archiving service that provides cloud-based filtering for email spam and malware before it is delivered to your mail server; Postini also offers optional email archiving and protection of client networks from web-borne viruses and malware.

The Postini service’s default settings can be customized to suit your needs via an easy-to-use control panel. Through the Postini control panel, you can:

  • Maintain a list of blocked addresses
  • Maintain a list of allowed email addresses
  • Control how sensitive the program is at detecting spam
  • Manage the email messages which have been moved to your junk folder
  • Manage email messages which have been classified as viruses

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7.   How do I customize my Postini settings?

To customize your Postini settings, go to http://login.postini.com/a/cpa.com and enter your CPA.com account login credentials. You will be taken to the Postini control panel for your account, where you can perform the actions described above.

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8.   I forgot my Username and/or Password. What should I do?

Please contact our Customer Support representative at support@cpa.com or call 1.877.562.1231 from 8am to 5pm PDT to obtain your username or to reset your password. Before providing you with this information, we will ask you a few questions to verify your identity.

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9.   Can I upgrade my Forward-Only account to a Full Email account?

We do not provide upgrading service at this time.

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10.  
I have a CPA.com Forward-Only Account. How do I change the email address where my mail is forwarded to?

To change the email address where your email is forwarded to, please contact our Customer Support representative at support@cpa.com or call 1.877.562.1231from 8am to 5pm PDT to update your forwarding email address.

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11.   How do I cancel my account?

During you initial risk free 30 days , which commences when you place your order, you can cancel your account to receive a full refund. If you wish to cancel your account after 30 days, simply contact our Customer Support representative at support@cpa.com or call 1.877.562.1231 from 8am to 5pm PDT to let us know that you wish to cancel your account. Please note: Refunds cannot be extended after the 30-day trial period.

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